Your Utility Bill
Service Period
The service period is from the date the last bill was issued to the date the new bill is issued. |
Due Date
Bills are due upon receipt. To avoid a 10% penalty , payments must be received by the due date printed on the bill.
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Amount Due
The amount due is all of the $$$ owing on the account, including any previous unpaid balance plus penalty incurred.
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Meter Reading Period
The meter reading period is when your meter was actually read. The date varies each month.
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Breakdown of Charges
Domestic Water:
The domestic water charge is for your actual water usage and will vary each month accordingly.
Sewer:
The sewer charge is a constant amount each month and is for sewer service. This charge is the same each month even if you do not use any water.
Flat Charge:
The flat charge is based on the size of your meter and is the charge for the fixed costs of the District. This charge is the same each month even if you do not use any water.
Miscellaneous Items
Disconnection Notices:
To avoid a disconnection notice, please pay past due amount by the date on the bottom of the bill.The disconnect notice is a last notice and because it is so important, we deliver it personally as a courtesy before we take further action. It is hung on your front door so you won't miss it. It is delivered when your account is approximately two weeks past due. You must pay this notice by the due date, usually two days after we deliver the notice. It is recommended to hand deliver this payment.
How to Reconnect Service After Disconnection:
Contact the District at 949/858-0277. Please make arrangements to pay the past due amount and reconnection fee and we will schedule your reconnection as soon as possible.
Electronic Bill Pay:
If you pay your bills electronically, please be advised the banks send the payments in bulk. To do this, they wait several days before sending the check. This practice can make your payment late. Please allow enough time for the bank to process your payment to us. We recommend at least 10 days before the payment is due.
ACH Payments:
Sign up for Automatic Utility Bill Payment with TCWD. With Automatic Bill Pay you can authorize to have your monthly utility bill deducted straight from your checking account. If you are interested in more information or would like to request a form, simply contact customer service.
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